Review management / reputation work
Restaurant reputation management: more honest reviews, every one answered
Your stars and review count show next to your name on Google Maps, Yelp and TripAdvisor. Every SEO package includes a review routine your team runs each shift, with reply templates. Bigger jobs, like a pile of unanswered reviews or a wave of fake ones, get a custom quote.
Two levels of review work
Restaurant review management services, in two parts
The first part comes with every SEO package: guests asked, reviews answered. The second is for the weeks when reviews become a problem of their own, priced once we have seen it.
TKT A / IncludedEvery package
Review-generation work
- 1xA request routine for every guestThe same ask at the check, in the order confirmation and by QR code at the counter.
- 1xReview link and QR codePointing straight at your Google review form, so leaving one takes a tap.
- 3xReply templatesFive stars, mixed and one star, worded with you so they sound like your front of house.
Comes withevery package from $125/mo
TKT B / QuotedPer job
Reputation management beyond the package
- +A backlog of unanswered reviewsGoogle, Yelp and TripAdvisor: a reply written for each, approved by you before it goes up.
- +Rule-breaking reviews flaggedThrough each platform's own reporting process, with the reason stated. The platform makes the call.
- +A review-bombing episode documentedDates, links and screenshots of a sudden wave, in one record for the platform and for you.
- +The routine across several locationsEach location with its own review link, QR code and reply templates.
- +MonitoringNew reviews watched on the platforms you use, and the ones that need you sent your way.
Price: custom quote, after we read your reviews
Request a reputation quote
Not on either ticket: social media. We don't sell social media management, so Instagram and Facebook comments stay with whoever runs those accounts; the restaurant marketing agency page sets out what we leave to others.
Inside the included routine
The same ask for every table, every shift
Reviews come in when someone asks, and keep coming when asking is a habit, not something remembered on a good night. The routine we set up with you folds the ask into steps your staff already take, so it happens on the slow Tuesday as well as the Saturday rush.
Every guest hears it, including the two-top that waited forty minutes for mains. Asking only the happy ones is review gating, which Google's policies forbid, and so is anything given in exchange: no comped dessert, no money off next time.
Where the ask happens3 moments
- At the check
- A card in the check presenter: one line asking for an honest review, and the QR code.
- In the order confirmation
- The review link added to the pickup and delivery confirmation your ordering system already sends.
- At the counter
- The same QR code by the register and on the pickup shelf, for guests who never see a check.
Reply templateOne star / example
"Hi [name], thank you for telling us about [the problem]. That's not the night we want anyone to have. I'd like to hear the rest and put it right: write to me at [email]. [Your name], [role]"
You get three: five-star, mixed and one-star.
Review gapFree tool
How many reviews until you pass the place above you
Enter your count, rating and monthly pace, then theirs. It shows the months to catch up and the five-star reviews needed to reach the average you want.
Run the review gap calculatorThe rules we work inside
What the platforms forbid, and what we refuse to sell
The platforms' rules first, stated plainly. Then ours, which don't change with the budget.
86'd by the platformsTheir rules
- 86Review gating. Google forbids asking only the guests you think enjoyed themselves.
- 86Incentives. Google forbids offering anything in exchange for a review.
- 86Owner and staff reviews. Prohibited on Google, however proud the line is of the new menu.
- 86Fake reviews. Prohibited, whether they praise you or attack you.
Yelp is stricter. It asks businesses not to ask for reviews at all. So the routine points to Google, and on Yelp the work is replying.
Background: in August 2024 the FTC finalized a rule banning fake reviews and testimonials. This is a summary, not legal advice. The sources: Google's prohibited content policy and Yelp's page on asking for reviews.
Never on our ticketOur rules
- NoWe never write reviews, for you or about anyone else.
- NoWe never buy reviews or trade them with other businesses.
- NoWe never promise a removal. Only the platform removes a review, and only for a policy violation. Anyone selling guaranteed removals is selling something they don't control.
- NoWe never ask staff, friends or family to post.
The free audit puts your review count, rating and replies next to the places that show up above you on Google Maps.
Get the free Maps auditHow a reputation quote works
A custom quote, from the first email to the finished job
No tiers and no price list here, because review problems come in every size. You get a written scope and price before anything starts.
Order in01
You tell us what happened
Which platforms, how many locations, roughly how many unanswered reviews, and anything unusual, like thirty one-star reviews in a weekend.
Fire02
We read your reviews
Your profiles on Google, Yelp and TripAdvisor, read before pricing, so the quote fits the work.
On the pass03
Scope and price in writing
What we will do and what it costs, by email. Nothing starts until you say yes.
Served04
The work, then a summary
Replies drafted for your approval, flags filed, records kept, then a written note of what is done and what still sits with the platforms.
When a review says someone got sick
Food-safety complaints: brief in public, the rest offline
A review saying a guest got ill after eating with you needs the most care. Never argue in public, whatever you believe happened.
Reply once, calmly, with a name and an email to reach, then bring in whoever handles food safety for your restaurant. Our templates make no health or safety claims and don't judge whether the complaint is right.
Reserve a callOrder of serviceComplaint
- 01One short public reply, no argument
- 02A direct contact offered: a name and an email
- 03Whoever handles food safety brought in
- 04Every further word kept offline
Before you hire anyone
Hiring a review management company: the plain terms
Reviews are one piece of being found: local SEO for restaurants covers the profile and listings, online ordering for restaurants the orders, and restaurant SEO puts it in one plan.
- Who does the work
- The same team that has done SEO since 2009, by email, with a call whenever you want one.
- Restaurants near you
- We may work with other places on your street. One client's reviews, reports and plans are never shared with another.
- The monthly report
- On the SEO packages: every link placed that month, with its live URL, target page and anchor text. Described, never shown as a sample, because each report is its client's.
- Link safety
- Guest posts on DA 20+ sites, Web 2.0 pages on DA 50+ platforms. Amplification links point at those, never at your site. Every link to your site is in the report.
- Canceling
- Packages run month to month; one email cancels. Quoted reputation work covers the job agreed in writing.
Packages / month to month / cancel by email
Review work comes in every restaurant SEO package
The request routine and the three reply templates are part of all four packages, next to the Business Profile and listing work. Tiers differ in how many searches we target and how many links we place; reputation jobs beyond the routine are quoted separately.
TKT 01 / Silver10-12 days
Silver package
$125a month
or $140 once, no subscription
One location in a town or a quiet neighborhood, with a short list of searches that matter.
In every package
- Google Business Profile tune-upCategories, hours, menu and order links, photos and attributes set and kept right.
- Citations built and cleanedName, address and hours made identical on the listings diners and Google check.
- Review-generation workA policy-safe way to ask real guests for reviews, plus reply templates.
Links and research
- 10 target keywordsThe searches we work toward and track for you.
- 10 guest posts, DA 20+Articles placed by outreach on other sites, each linking to yours.
- 10 Web 2.0 pages, DA 50+Pages we publish on big publishing platforms, pointing to you.
- 3,000 amplification linksSecond-tier links to those posts and pages, never to your site.
- Standard keyword researchKeywords chosen with you before any link goes out.
TKT 02 / Golden12-14 days
Golden package
$235a month
or $260 once, no subscription
One busy location in a city, with real competitors in the Map Pack for your cuisine.
In every package
- Google Business Profile tune-upCategories, hours, menu and order links, photos and attributes set and kept right.
- Citations built and cleanedName, address and hours made identical on the listings diners and Google check.
- Review-generation workA policy-safe way to ask real guests for reviews, plus reply templates.
Links and research
- 20 target keywordsThe searches we work toward and track for you.
- 20 guest posts, DA 20+Articles placed by outreach on other sites, each linking to yours.
- 20 Web 2.0 pages, DA 50+Pages we publish on big publishing platforms, pointing to you.
- 5,000 amplification linksSecond-tier links to those posts and pages, never to your site.
- In-depth keyword researchon-page audit, content gap analysis, premium indexing
TKT 03 / PlatinumBest value
Platinum package
$325a month
or $380 once, no subscription
Two or three locations, or a second site for catering or a sister concept, and you want to see what the top-ranked place nearby is doing.
In every package
- Google Business Profile tune-upCategories, hours, menu and order links, photos and attributes set and kept right.
- Citations built and cleanedName, address and hours made identical on the listings diners and Google check.
- Review-generation workA policy-safe way to ask real guests for reviews, plus reply templates.
Links and research
- 40 target keywordsThe searches we work toward and track for you.
- 30 guest posts, DA 20+Articles placed by outreach on other sites, each linking to yours.
- 30 Web 2.0 pages, DA 50+Pages we publish on big publishing platforms, pointing to you.
- 10,000 amplification linksSecond-tier links to those posts and pages, never to your site.
- In-depth keyword research, 2 domainson-page audit, content gap analysis, premium indexing, competitor research
TKT 04 / Titanium16-18 days
Titanium package
$575a month
or $620 once, no subscription
A group with several locations, a dense metro, or an old site whose link history needs a toxic link check.
In every package
- Google Business Profile tune-upCategories, hours, menu and order links, photos and attributes set and kept right.
- Citations built and cleanedName, address and hours made identical on the listings diners and Google check.
- Review-generation workA policy-safe way to ask real guests for reviews, plus reply templates.
Links and research
- 100 target keywordsThe searches we work toward and track for you.
- 50 guest posts, DA 20+Articles placed by outreach on other sites, each linking to yours.
- 50 Web 2.0 pages, DA 50+Pages we publish on big publishing platforms, pointing to you.
- 20,000 amplification linksSecond-tier links to those posts and pages, never to your site.
- In-depth keyword research, 4 domainson-page audit, content gap analysis, premium indexing, competitor research, toxic link check
Every month you get a report that lists each placed link with its live URL, the page it points to and its anchor text. No sample report, because every client's report is their own. Website work is quoted separately, from $400.
FAQ
Reviews, removals and replies, answered
For a backlog or a fake-review wave, request a reputation quote. Every other price is on the pricing page.
Can you get a bad review taken down?
No, and nobody honest will promise it. Only the platform removes a review, and only when it breaks that platform's policies, a fake review being the clearest case. When one does, we help you flag it through the platform's own reporting process with the reason stated. For the rest, a calm reply does more for the next guest reading it.
Are we allowed to ask guests for Google reviews?
Yes, as long as every guest gets the same ask. Google's policies forbid review gating (asking only the guests you expect to be happy), offering anything in return for a review, and reviews from owners or staff. Yelp is different: it asks businesses not to ask for reviews, so the routine sends guests to Google and treats Yelp as a place to reply.
How much does restaurant reputation management cost?
The request routine and reply templates come with every SEO package, from $125 a month. Anything beyond that is a custom quote, because the jobs vary too much for a price list: twenty unanswered reviews at one cafe is small, a review-bombing wave across four locations is not. You get a written scope and price before work starts.
Should a restaurant reply to every review?
We think so, five-star ones included: a two-line thank-you shows readers that someone pays attention. Mixed and one-star reviews deserve a calm, specific reply that doesn't argue, offers a direct contact and keeps the details for that conversation. The templates in every package cover all three, so nobody answers from a blank box.
What about reviews from people who never ate here?
Fake reviews are prohibited on Google, so a review from someone who was never a guest can be flagged through Google's reporting process; Google decides what stays. Reply once, briefly, without accusing anyone. If dozens land in a few days, save dates, links and screenshots as they arrive. Documenting a wave like that is part of the work we quote.
Do you write or buy reviews for restaurants?
Never. We don't write reviews, buy them, swap them with other businesses, or ask staff, friends or family to post them. The only reviews this work brings in come from people who ate with you and were asked the same way as every other guest.
Order up / three ways to start
Put your reviews next to the place that outranks you
Send your website and email. Within one business day you get a written audit: your Business Profile, your menu pages, your ordering links, and the nearby places that show up above you.
Or tap "Ask us" at the bottom of the screen for the site assistant, or write to support@restaurantseo.company.
